Student Accounts & Billing Specialist

University of Alabama in Huntsville; Alabama; On-site; USD 45,000 - 49,000; Full time

Job summary

The University of Alabama in Huntsville is hiring a Student Accounts Coordinator in the Bursar's Office, Alabama. The role focuses on managing student accounts, reconciling funds from external agencies, and facilitating third-party funding to support students’ education goals.

You will oversee sponsorships, billing, collections, and reconciliation to the general ledger, while delivering excellent customer service via call center, email, and in-person support.

Qualifications

• Bachelor's degree or equivalent.
• 3–5 years of full-time work experience including account reconciliation.
• Proficiency in Excel, Word, email, and databases.
• Excellent customer service and communication skills.
• Experience with Banner is preferred.

Responsibilities

• Manage and research the accounts reconciliation and receivables processes and procedures.
• Process third-party contracts using the Banner AR contract module and collect sponsor authorizations.
• Handle specialized billing, invoices, and receipts to ensure students receive funds from appropriate parties.
• Oversee billing and accounts receivable activities, including customer maintenance, printing invoices, collections, and billing correspondence.
• Collaborate to research and resolve disputed delinquent accounts, recommending adjustments or misapplied payments and tuition reversals.
• Bill sponsors, monitor receivables, manage overdue payments, reconcile contract receivables, and provide management reports.
• Reconcile payments to student accounts, third-party contracts, loan programs, and clearing accounts with the bank and general ledger.
• Accurately account for monies and receipts following established procedures.
• Provide accurate information to students, faculty, and staff regarding account and payment issues to prevent increases in accounts receivable.
• Help students, faculty, and staff with payments, payment plans, and related issues, including in-person payments.
• Research account payments and provide updates and assistance with departmental reconciliation as needed.
• Assist with various administrative functions, processes, and systems related to student accounts and other duties as assigned.

Skills

Excel proficiency

Customer service

Verbal & written communication

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Banner AR module

MS Word

MS Excel

Job description

The University of Alabama in Huntsville is hiring a Student Accounts Coordinator in the Bursar's Office, Alabama. The role focuses on managing student accounts, reconciling funds from external agencies, and facilitating third-party funding to support students’ education goals.

You will oversee sponsorships, billing, collections, and reconciliation to the general ledger, while delivering excellent customer service via call center, email, and in-person support.