Student Services Advisor – Admissions & Aid

Troy University; Troy (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

The Customer Service Representative at Troy University assists students and parents by answering incoming calls about financial aid, admissions, student account services, enrollment management, and related areas to answer inquiries and fulfill requests; clerical duties may be performed during off-peak periods.

Duties include clarifying information, researching solutions, logging communications, keeping equipment functioning, and providing general office support such as data entry, filing,

Qualifications

• High school diploma or equivalent.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Computer proficient.
• Attentive to detail.
• Must be fluent in English and have ability to use correct grammar.
• Must have an enthusiastic and positive attitude, and a strong work ethic.
• Must have a genuine desire to help TROY, and a strong sense of school pride.

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Logs communications in database.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Provides general office support that assists in the functioning of the office including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages.

Skills

Phone communication

Active listening

Customer focus

Time management

Computer proficiency

Attention to detail

English fluency

Positive attitude

School pride

Education

High school diploma or equivalent

Job description

The Customer Service Representative at Troy University assists students and parents by answering incoming calls about financial aid, admissions, student account services, enrollment management, and related areas to answer inquiries and fulfill requests; clerical duties may be performed during off-peak periods.

Duties include clarifying information, researching solutions, logging communications, keeping equipment functioning, and providing general office support such as data entry, filing,