Student Billing & Accounts Specialist

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 36,000 - 44,000; Full time

Job summary

The University of Tennessee, Knoxville, is seeking a Bursar Service Specialist to serve as a front-line representative for student accounts. You will process payments, maintain account records, and respond to inquiries via in-person, phone, and email channels.

This role emphasizes accuracy, FERPA compliance, and strong customer service in a busy campus environment. Responsibilities include handling tuition and fee payments, reconciling transactions, and providing clear information on billing

Qualifications

• High school diploma or equivalent required.
• Experience in customer service with students or the public.
• Familiarity with FERPA and confidentiality requirements preferred.

Responsibilities

• Provide front-line student account support in person, by phone, and via email.
• Process payments and balance daily cash drawers.
• Maintain accurate student account records and respond to inquiries.
• Ensure compliance with university policies and regulatory requirements.

Skills

Customer service

Phone support

Email support

FERPA compliance

Billing knowledge

Conflict resolution

Cash handling

Microsoft Office

Data entry

Education

High school diploma

Associate's degree in business

Tools

Banner

TouchNet

Evisions

Outlook

OnBase

Scanner/Copier

Job description

The University of Tennessee, Knoxville, is seeking a Bursar Service Specialist to serve as a front-line representative for student accounts. You will process payments, maintain account records, and respond to inquiries via in-person, phone, and email channels.

This role emphasizes accuracy, FERPA compliance, and strong customer service in a busy campus environment. Responsibilities include handling tuition and fee payments, reconciling transactions, and providing clear information on billing