Billing Operations Lead - Credit-to-Cash

BDO USA; St. Louis (MO); On-site; USD 95,000 - 105,000; Full time

Job summary

The Credit to Cash Operations Manager at BDO USA is responsible for managing all aspects of firm billing, ensuring policies and processes are implemented successfully. The role focuses on reducing DSO and UAR while guiding the billing team and collaborating with FP&A and senior leadership.

With a background in finance or accounting and at least five years in billing or contract management, you will mentor staff, lead billing projects, and ensure accurate, timely invoicing across locations and

Qualifications

• Bachelor’s degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required
• Bachelor’s Degree in Finance, Accounting, or Economics, preferred

Responsibilities

• Provides direction and support to the billing team and support to client facing professionals
• Partners with appropriate Firm personnel and management to provide effective billing procedures
• Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A
• Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
• Trains new and existing staff on the firm’s billing policies, procedures and best practices
• Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
• Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
• Identifies and leads billing improvement projects within the firm’s business segments
• Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
• Mentors and assists in the development of Senior Billing Analysts
• Coordinates and leads onsite and virtual learning support for existing locations and expansions
• Leads and manages Offshore Billing Support Team
• Other duties as required

Skills

Communication skills

Leadership

Analytical thinking

Time management

Education

Bachelor’s degree in Finance, Accounting, or Economics

High School Diploma/GED

Tools

Microsoft Office (Excel, Word)

PeopleSoft Financials

Job description

The Credit to Cash Operations Manager at BDO USA is responsible for managing all aspects of firm billing, ensuring policies and processes are implemented successfully. The role focuses on reducing DSO and UAR while guiding the billing team and collaborating with FP&A and senior leadership.

With a background in finance or accounting and at least five years in billing or contract management, you will mentor staff, lead billing projects, and ensure accurate, timely invoicing across locations and