Credit-to-Cash Billing Operations Leader

BDO USA; Columbus (OH); On-site; USD 95,000 - 105,000; Full time

Job summary

BDO USA is seeking a Credit to Cash Operations Manager to oversee firm billing, monitor day-to-day activities, and implement policies. You will lead the billing team, coordinate with FP&A and principals, and drive improvements to reduce DSO and UAR.

The role requires a Bachelor’s degree with 5+ years in billing/contract management, strong MS Office and ERP experience (PeopleSoft or similar), and excellent communication and problem-solving skills. This is a full-time onsite position.

Qualifications

• Bachelor’s degree AND five (5) or more years of experience within a billing and/or contract management role, required
• Bachelor’s Degree in Finance, Accounting, or Economics, preferred
• Professional services firm experience, preferred
• Three (3) years of supervisory experience, preferred

Responsibilities

• Provides direction and support to the billing team and support to client facing professionals
• Partners with appropriate Firm personnel and management to provide effective billing procedures.
• Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, FP&A
• Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
• Trains new and existing staff on the firm’s billing policies, procedures and best practices
• Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
• Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
• Identifies and leads billing improvement projects within the firm’s business segments
• Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
• Mentors and assists in the development of Senior Billing Analysts
• Coordinates and leads onsite and virtual learning support for existing locations and expansions
• Leads and manages Offshore Billing Support Team
• Other duties as required

Skills

Communication skills

Facilitation

Presentation skills

Analytical skills

Time management

Customer service mindset

Education

Bachelor’s degree in Finance, Accounting, or Economics

Tools

Microsoft Office Suite (Word & Excel)

PeopleSoft Financials or similar time & billing software

Job description

BDO USA is seeking a Credit to Cash Operations Manager to oversee firm billing, monitor day-to-day activities, and implement policies. You will lead the billing team, coordinate with FP&A and principals, and drive improvements to reduce DSO and UAR.

The role requires a Bachelor’s degree with 5+ years in billing/contract management, strong MS Office and ERP experience (PeopleSoft or similar), and excellent communication and problem-solving skills. This is a full-time onsite position.