Billing & Invoicing Specialist - Customer Support

Cox Enterprises; Wyoming (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to be the first line of contact for customers, handling inbound inquiries via phone and email. You will process billing transactions, set up accounts, audit invoices, and resolve discrepancies while partnering with internal teams to ensure accuracy and timely responses.

The role emphasizes strong communication, attention to detail, and adherence to billing policies.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Strong written & verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.

Job description

Cox Automotive is seeking a Billing Specialist I to be the first line of contact for customers, handling inbound inquiries via phone and email. You will process billing transactions, set up accounts, audit invoices, and resolve discrepancies while partnering with internal teams to ensure accuracy and timely responses.

The role emphasizes strong communication, attention to detail, and adherence to billing policies.