Billing & Invoicing Associate - Customer Care

Cox Automotive; Tallahassee (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I to be the first point of contact for customers via phone and email. The role involves processing invoices, credits, and account adjustments, while maintaining accurate customer records in billing systems.

Responsibilities include researching billing discrepancies, posting payments, supporting collections, and ensuring compliance with billing policies. Strong communication and detail-orientation are essential.

Qualifications

• High school diploma or GED with 2+ years of billing-related experience; degrees/certifications beyond HS add 1+ year of relevant experience.
• Excellent written and verbal communication skills.
• Strong accounting, organizational, and time-management abilities.
• Proficient with Excel, Word, PowerPoint, Outlook and Oracle.
• Experience collaborating with customers or vendors to resolve issues with a strong customer-service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and timely.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues; respond to inquiries.
• Post payments and adjustments to customer accounts; monitor billing reports for anomalies.
• Assist with collections activities and related payment tracking.
• Collaborate with internal departments to resolve billing concerns and maintain documentation.

Skills

Communication skills

Time management

Attention to detail

Customer service

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to be the first point of contact for customers via phone and email. The role involves processing invoices, credits, and account adjustments, while maintaining accurate customer records in billing systems.

Responsibilities include researching billing discrepancies, posting payments, supporting collections, and ensuring compliance with billing policies. Strong communication and detail-orientation are essential.