Billing & Inquiries Specialist

Cox Enterprises; Maine; On-site; USD 42,000 - 54,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will set up accounts, process invoices and credits, audit billing data, and support collections and internal teams to resolve issues.

You will work with internal departments to gather information, maintain accurate records, and ensure compliance with billing policies and regulatory requirements.

Qualifications

• 2+ years of billing-related experience, preferably in a customer-facing role.
• Strong written and verbal communication; ability to document resolution.
• Excellent accounting, organizational, and time-management skills.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments within timelines.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer-facing

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will set up accounts, process invoices and credits, audit billing data, and support collections and internal teams to resolve issues.

You will work with internal departments to gather information, maintain accurate records, and ensure compliance with billing policies and regulatory requirements.