Billing & Inquiries Specialist

Cox Automotive; Mission (KS); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I to support customers through phone and email as a first line of contact. You will set up accounts, process and audit invoices, resolve billing discrepancies, and collaborate with internal teams to ensure accurate payments.

This role emphasizes attention to detail, communication, and adherence to billing policies. Hourly pay ranges from $16.59 to $24.86, with potential additional compensation; applicants must be authorized to work in the United

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned

Skills

Billing experience

Customer-facing

Communication skills

Excel

Word

PowerPoint

Outlook

Microsoft Office

Education

High School diploma or GED

Tools

Billing system

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to support customers through phone and email as a first line of contact. You will set up accounts, process and audit invoices, resolve billing discrepancies, and collaborate with internal teams to ensure accurate payments.

This role emphasizes attention to detail, communication, and adherence to billing policies. Hourly pay ranges from $16.59 to $24.86, with potential additional compensation; applicants must be authorized to work in the United