Billing & Inquiries Specialist

Cox Automotive; Columbus (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off (6.67 hours/mo)

Seven paid holidays per year

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email and act as the first point of contact for customers. You will process invoices, credits, and account adjustments while maintaining accurate records and following billing policies.

The role requires 2+ years of billing experience, strong communication skills, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. Location: Columbus, OH area with an hourly pay range noted.

Qualifications

• High school diploma or GED with 2+ years of billing experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and recognize when to escape.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Proficient with Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with strong customer service.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer-facing

Communication skills

Attention to detail

Time management

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email and act as the first point of contact for customers. You will process invoices, credits, and account adjustments while maintaining accurate records and following billing policies.

The role requires 2+ years of billing experience, strong communication skills, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. Location: Columbus, OH area with an hourly pay range noted.