Billing & Inquiries Specialist

Cox Enterprises; Alaska; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Cox Enterprises is hiring a Billing Specialist I in Alaska. This customer-facing role handles inquiries via phone and email, processes invoices, audits billing data, and supports collections activities. You will work with internal departments to resolve billing concerns while maintaining accurate records and adhering to policies.

The ideal candidate has a high school diploma or GED with 2+ years of billing experience, strong communication skills, and proficiency in Excel and Oracle.

Qualifications

• High school diploma or GED with 2+ years of billing experience in a customer-facing role.
• Ability to document resolution and articulate issues clearly.
• Strong written and verbal communication skills.
• Proficient with office software and billing systems.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and timely.
• Set up and maintain customer accounts in billing systems.
• Review and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to accounts.
• Monitor billing reports and identify exceptions.
• Assist with collections activities and payment tracking.
• Coordinate with internal departments to resolve billing concerns.
• Maintain records and supporting documentation.
• Follow billing policies and regulatory requirements.
• Support process improvements to enhance billing efficiency.

Skills

Billing experience

Customer service

Attention to detail

Communication skills

Analytical thinking

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Enterprises is hiring a Billing Specialist I in Alaska. This customer-facing role handles inquiries via phone and email, processes invoices, audits billing data, and supports collections activities. You will work with internal departments to resolve billing concerns while maintaining accurate records and adhering to policies.

The ideal candidate has a high school diploma or GED with 2+ years of billing experience, strong communication skills, and proficiency in Excel and Oracle.