Remote Billing Specialist I — Invoices & Support

Cox Enterprises; Madison (WI); Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I. This customer-facing role handles inquiries via phone and email and is the first line of contact for customers. You will audit invoices, process payments, and collaborate with internal teams to resolve billing issues.

Required is a high school diploma or GED with 2+ years in billing, strong communication, and proficiency in Excel, Word, PowerPoint, Outlook, and Oracle. Remote work options available within the country.

Qualifications

• High school diploma or GED with 2+ years in billing.
• Strong written and verbal communication.
• Experience using Excel, Word, PowerPoint, Outlook, and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I. This customer-facing role handles inquiries via phone and email and is the first line of contact for customers. You will audit invoices, process payments, and collaborate with internal teams to resolve billing issues.

Required is a high school diploma or GED with 2+ years in billing, strong communication, and proficiency in Excel, Word, PowerPoint, Outlook, and Oracle. Remote work options available within the country.