Billing & Customer Support Operations Specialist

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Frankfort, KY to manage billing related emails, perform database research, assist with environment testing, and provide customer support across multiple systems.

This role emphasizes analytics, attention to detail, and cross-team collaboration to resolve issues and improve workflows. 2–5 years in customer service or billing operations and strong written communication are preferred.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in customer service or billing operations.
• Excellent written communication and attention to detail.
• Ability to research and interpret data across multiple systems.

Responsibilities

• Manages end-to-end customer support needs with timely, courteous service.
• Reviews billing-related emails and service requests for accuracy.
• Researches and analyzes customer issues to provide solutions.
• Logs cases and documents communications with customers.
• Collaborates with technical teams on testing in non-production environments.
• Maintains records of interactions and case notes.

Skills

Customer service

Billing operations

Analytical skills

Multitasking

CRM systems

Communication skills

Data research

Team collaboration

Education

High School Diploma or GED

Tools

Ticketing systems

Office software

Database access tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Frankfort, KY to manage billing related emails, perform database research, assist with environment testing, and provide customer support across multiple systems.

This role emphasizes analytics, attention to detail, and cross-team collaboration to resolve issues and improve workflows. 2–5 years in customer service or billing operations and strong written communication are preferred.