Billing & Customer Support Operations Engineer

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research is seeking a Customer Support & Billing Operations Specialist to manage billing emails, perform data research, and assist with testing across systems. The role emphasizes analytical skills, attention to detail, and cross-team collaboration to deliver timely, courteous service.

Candidates should have 2–5 years in customer service or related fields, strong written communication, and experience with CRM/ticketing systems.

Qualifications

• High School Diploma or GED required.
• 2–5 years of related experience in Customer Service or public relations.

Responsibilities

• Manage billing related email requests and provide customer support.
• Research and analyzes customer service issues to provide solutions.
• Log cases and document interactions across phone, email, or web chat.
• Collaborate with technical teams to support testing in non-production environments.
• Handle inbound inquiries via multiple channels and ensure timely resolution.

Skills

Customer service

Billing operations

Technical support

Attention to detail

Multitasking

Communication skills

CRM systems

Ticketing systems

Office software

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Office software

Job description

ASM Research is seeking a Customer Support & Billing Operations Specialist to manage billing emails, perform data research, and assist with testing across systems. The role emphasizes analytical skills, attention to detail, and cross-team collaboration to deliver timely, courteous service.

Candidates should have 2–5 years in customer service or related fields, strong written communication, and experience with CRM/ticketing systems.