Customer Experience & Billing Specialist

Central Business Systems, Inc.; Lexington (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading office equipment company in Lexington, Kentucky, seeks a Customer Service Representative. This critical role involves handling client inquiries via phone and email. The ideal candidate has over 2 years of customer service experience and is proficient in Microsoft Excel and 365 applications. Responsibilities include managing customer communication, assisting with billing and accounts receivable, and supporting quoting activities. This position emphasizes a customer-first mindset and needs excellent organizational skills.

Qualifications

• 2+ years of customer service experience, both phone and email support is mandatory.
• Strong communication and organizational skills are essential.
• High proficiency in Excel and Microsoft 365 is required.

Responsibilities

• Answer incoming customer calls and emails in a friendly manner.
• Document customer interactions accurately in internal systems.
• Assist with invoicing and account inquiries.

Skills

Customer-first mindset

Strong verbal and written communication

Attention to detail

Organizational skills

Tools

Microsoft Excel

Microsoft 365 applications

Job description

A leading office equipment company in Lexington, Kentucky, seeks a Customer Service Representative. This critical role involves handling client inquiries via phone and email. The ideal candidate has over 2 years of customer service experience and is proficient in Microsoft Excel and 365 applications. Responsibilities include managing customer communication, assisting with billing and accounts receivable, and supporting quoting activities. This position emphasizes a customer-first mindset and needs excellent organizational skills.