Customer Service & Billing Specialist

Cbsedge; Lexington (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technology company in Lexington, Kentucky is seeking a Customer Service Representative to enhance client satisfaction by providing exceptional support through phone, email, and internal systems. The ideal candidate will have at least 2 years of customer service experience, excel in communication, and be proficient in Microsoft applications. Responsibilities include handling customer inquiries, supporting billing processes, and preparing quotes. Join our fast-paced environment to drive customer engagement and improve service efficiency.

Qualifications

• At least 2 years of customer service experience, with phone and email support.
• Strong verbal and written communication skills.
• High proficiency in Microsoft Excel and Microsoft 365 applications.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone and email professionally.
• Document customer interactions in internal systems.
• Assist with invoicing and payment follow-up.
• Prepare customer quotes for services and equipment.
• Identify opportunities for process improvements.

Skills

Customer-focused

Detail-driven

Adaptable

Team-oriented

Tools

Microsoft Excel

Microsoft 365

ERP/CRM systems

Job description

A leading technology company in Lexington, Kentucky is seeking a Customer Service Representative to enhance client satisfaction by providing exceptional support through phone, email, and internal systems. The ideal candidate will have at least 2 years of customer service experience, excel in communication, and be proficient in Microsoft applications. Responsibilities include handling customer inquiries, supporting billing processes, and preparing quotes. Join our fast-paced environment to drive customer engagement and improve service efficiency.