Billing & Customer Care Specialist – In-Office

SBH Community Service Network Inc.; New York (NY); Hybride; USD 42 000 - 64 000; Plein temps

Résumé du poste

SBH Community Service Network Inc. is seeking a meticulous Customer Service Specialist – Billing to join its team in a fast-paced environment. The role focuses on billing inquiries, payment processing, reimbursements, and coordinating with service providers to ensure accurate transactions.

The ideal candidate will communicate clearly about billing matters, resolve issues independently, and maintain high-level customer service across channels in a full-time, in-office setting.

Qualifications

• Experience in billing or accounts receivable is preferred.
• Strong customer service and interpersonal skills.
• Comfortable discussing billing and payment matters with customers and vendors.

Responsabilités

• Serve as a primary contact for billing, payments, reimbursements, and other financial matters.
• Respond professionally to customer and vendor inquiries by phone, email, and internal platforms.
• Explain payment information clearly and professionally.
• Conduct outbound calls and follow-up communications regarding invoices and outstanding payments.
• Provide timely updates and maintain a high level of customer service throughout interactions.

Connaissances

Billing

Accounts Receivable

Accounts Payable

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Description du poste

SBH Community Service Network Inc. is seeking a meticulous Customer Service Specialist – Billing to join its team in a fast-paced environment. The role focuses on billing inquiries, payment processing, reimbursements, and coordinating with service providers to ensure accurate transactions.

The ideal candidate will communicate clearly about billing matters, resolve issues independently, and maintain high-level customer service across channels in a full-time, in-office setting.