Customer Service

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

SBH Community Service Network Inc. is seeking a meticulous Customer Service Specialist – Billing to join its team in a fast-paced environment. The role focuses on billing inquiries, payment processing, reimbursements, and coordinating with service providers to ensure accurate transactions.

The ideal candidate will communicate clearly about billing matters, resolve issues independently, and maintain high-level customer service across channels in a full-time, in-office setting.

Qualifications

• Experience in billing or accounts receivable is preferred.
• Strong customer service and interpersonal skills.
• Comfortable discussing billing and payment matters with customers and vendors.

Responsibilities

• Serve as a primary contact for billing, payments, reimbursements, and other financial matters.
• Respond professionally to customer and vendor inquiries by phone, email, and internal platforms.
• Explain payment information clearly and professionally.
• Conduct outbound calls and follow-up communications regarding invoices and outstanding payments.
• Provide timely updates and maintain a high level of customer service throughout interactions.

Skills

Billing

Accounts Receivable

Accounts Payable

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Job description

Location: Brooklyn, NY
Employment Type: Full‑Time, In‑Office
Schedule: Monday–Friday
Salary: Based on Experience

Position Overview

Customer Service Specialist

Location: Brooklyn, NY
Employment Type: Full‑Time, In‑Office
Schedule: Monday–Friday
Salary: Based on Experience

A growing national service company is seeking a detail-oriented and customer-focused Customer Service Specialist – Billing to join its team.

This position combines customer service, billing, payment processing, and financial coordination. The specialist will communicate directly with customers and service providers to answer billing questions, process payments and reimbursements, resolve payment issues, and ensure transactions are handled accurately and efficiently.

The ideal candidate is a strong communicator who is comfortable discussing billing and financial matters, solving problems independently, and maintaining accuracy in a fast‑paced environment.

Key Responsibilities
Customer Service & Billing Support

• Serve as a primary point of contact for customers and service providers regarding billing, payments, reimbursements, and other financial matters.
• Respond professionally to customer and vendor inquiries by phone, email, and internal communication platforms.
• Answer billing questions and explain payment information clearly and professionally.
• Conduct outbound calls and follow‑up communications regarding invoices, outstanding payments, and transaction status.
• Provide timely updates and maintain a high level of customer service throughout each interaction.

Payments & Reimbursements

• Process customer payments, refunds, reimbursements, and service-provider payments.
• Manage failed, declined, or outstanding payments.
• Work with customers to establish appropriate payment arrangements when necessary.
• Coordinate payments for authorized services.
• Verify required information and documentation before processing transactions.
• Assist with refunds, payment‑plan changes, collections, and other routine billing requests.
• Ensure all payments and financial transactions are processed accurately.

Vendor & Service Provider Coordination

• Communicate with service providers regarding invoices and payments.
• Confirm completion of authorized services when necessary.
• Verify invoice details and supporting information.
• Research and resolve payment discrepancies.
• Follow up with service providers regarding outstanding documentation or payment issues.

Documentation & Issue Resolution

• Maintain accurate records of billing activity, payments, customer interactions, and vendor transactions.
• Document transactions and communications within internal systems.
• Resolve routine billing and payment issues independently.
• Escalate complex or unusual financial matters to the appropriate department.
• Follow established billing procedures, company policies, and compliance requirements.
• Meet established service and performance metrics while maintaining accuracy and professionalism.

Qualifications

• Previous experience in billing, Accounts Receivable, Accounts Payable, customer service, or a related position preferred.
• Experience processing payments or handling financial transactions is a plus.
• Strong customer service and interpersonal skills.
• Professional and confident phone presence.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable discussing billing and payment matters with customers and vendors.
• Strong problem‑solving and decision‑making abilities.
• Ability to manage multiple responsibilities and changing priorities.
• Comfortable working independently and recognizing when an issue requires escalation.
• Comfortable using electronic payment systems, email, phone systems, and other business technology.
• Dependable, organized, and able to meet deadlines.
• Ability to maintain professionalism in a fast‑paced environment.