Patient Billing & Care Specialist

MedStar Health; United States; On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health is seeking a Customer Care Specialist for the Customer Service Call Center. The role focuses on professional, compassionate patient interactions and expert handling of billing, coding, service and insurance inquiries.

Candidates should have medical billing knowledge, strong customer service skills, and the ability to resolve cases using IDX and SMS billing systems. Schedule is Monday–Friday, 9:30 AM–6:00 PM, with a focus on accurate documentation and patient satisfaction.

Qualifications

• High School Diploma or GED required.
• 2 years? experience in patient accounting or related healthcare field.
• 1 year of customer service experience.

Responsibilities

• Advocates on the patients’ behalf to achieve best results, gain patients’ trust and build rapport.
• Interacts regularly with patients and staff to resolve inquiries via telephone, mail, fax, and email.
• Uses MedStar Health billing systems to help customers with billing and payment concerns and documents inquiries.
• Applies knowledge of managed care contracts and ensures proper reimbursement and customer satisfaction.
• Maintains QA standards and adheres to regulatory requirements and service-level targets.

Skills

Customer service

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

MedStar Health is seeking a Customer Care Specialist for the Customer Service Call Center. The role focuses on professional, compassionate patient interactions and expert handling of billing, coding, service and insurance inquiries.

Candidates should have medical billing knowledge, strong customer service skills, and the ability to resolve cases using IDX and SMS billing systems. Schedule is Monday–Friday, 9:30 AM–6:00 PM, with a focus on accurate documentation and patient satisfaction.