Billing Specialist — In‑Office, Growth & Top Benefits

Answering Service Care; Pompano Beach (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k matching

Paid holidays

Employee Assistance Program

Childcare reimbursement

Gym membership reimbursement

World trip incentive

Job summary

Answering Service Care, headquartered in Margate, FL, seeks a Billing Specialist to join our in‑office Billing team. You will handle full-cycle B2B billing, respond to client inquiries, process and reconcile payments, and support collections strategies to reduce AR aging.

Ideal candidate has an accounting/finance background, strong Excel, CRM experience, and familiarity with PCI‑DSS/HIPAA. We offer comprehensive benefits and an inclusive, family‑owned environment.

Qualifications

• Associate or Bachelor’s Degree in Accounting, Finance, Business, or related field is preferred.
• Advanced Excel or Google Sheets experience (pivot tables, lookups, formulas, etc)
• Hands‑on experience with a CRM (e.g. Hubspot) and electronic payment gateways (i.e. Authorize.net)
• Relevant credentials are a plus (e.g., CBCS, AAPC, AAHAM CRCE)
• Working knowledge of PCI‑DSS and HIPAA to ensure compliance
• Exceptional interpersonal skills, with a focus on professionalism and confidentiality
• Versatile team player with a strong work ethic and organizational skills to manage multiple tasks and priorities.
• A customer-first mindset, with a passion for helping customers and team members through diverse situations.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Partner cross‑functionally with other teams such as Sales, Customer Success, Finance and Operations to support clients and promote success
• Support clients billing inquiries via CRM tickets, Emails, Live Chat and Calls
• Strategic collaboration with the billing and business office teams to reduce AR aging and meet individual and team KPI’s
• Own daily, weekly and monthly payment processing and reconciliation, with variance analysis
• Work alongside their team to optimize collection efforts with past-due clients
• Optimize knowledge of our billing technologies (TBS Billing Platform, Hubspot CRM, Monday.com, etc)
• Work alongside Team Lead and Management to train and mentor new team members
• Contribute to process improvement efforts, including documentation and SOP development

Skills

Advanced Excel

CRM experience

Payment gateways

Bilingual English/Spanish

Attention to detail

Education

Bachelor's or Associate degree in Accounting/Finance/Business

Tools

Hubspot CRM

Monday.com

Authorize.net

TBS Billing Platform

Job description

Answering Service Care, headquartered in Margate, FL, seeks a Billing Specialist to join our in‑office Billing team. You will handle full-cycle B2B billing, respond to client inquiries, process and reconcile payments, and support collections strategies to reduce AR aging.

Ideal candidate has an accounting/finance background, strong Excel, CRM experience, and familiarity with PCI‑DSS/HIPAA. We offer comprehensive benefits and an inclusive, family‑owned environment.