Billing & Customer Care Specialist I

Cox Automotive; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Voting/leave

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as the first point of contact for customers, handling inquiries by phone and email, and collaborating with multiple departments to resolve billing issues.

You will process invoices, credits, and adjustments, maintain customer accounts, audit billing data, and support process improvements while complying with company policies and regulatory requirements.

Qualifications

• High school diploma/GED with 2+ years of billing experience.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication skills.
• Excellent accounting, organizational, and time-management abilities.
• Proficient with Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience resolving customer or vendor billing issues with a positive service record.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and tracking of payments.
• Collaborate with internal departments to resolve billing concerns.
• Maintain records and supporting documentation and follow billing policies.

Skills

Billing experience

Communication skills

Accounting basics

Excel

Oracle

Invoice processing

Researching issues

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to serve as the first point of contact for customers, handling inquiries by phone and email, and collaborating with multiple departments to resolve billing issues.

You will process invoices, credits, and adjustments, maintain customer accounts, audit billing data, and support process improvements while complying with company policies and regulatory requirements.