Bilingual Billing Support Specialist (English/Spanish)

Spectrum; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative on our billing team to assist customers with billing inquiries and account questions in a fast-paced call center.

The role requires bilingual English/Spanish and the ability to work a variety of shifts, including late nights, weekends, and holidays. You will use multiple software programs, listen carefully, resolve issues, and maintain a high level of professionalism while representing Spectrum.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Nights, weekends, and holidays.
• Language: Bilingual in English/Spanish.

Responsibilities

• Answer inbound phone calls related to billing inquiries and provide account information.
• Deliver product knowledge and account support to Spectrum customers.
• Empathize with customers while accurately addressing billing needs and maintaining high service standards.
• Collaborate with management on customer issue escalations and resolutions.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a Customer Service Representative on our billing team to assist customers with billing inquiries and account questions in a fast-paced call center.

The role requires bilingual English/Spanish and the ability to work a variety of shifts, including late nights, weekends, and holidays. You will use multiple software programs, listen carefully, resolve issues, and maintain a high level of professionalism while representing Spectrum.