Billing & Customer Care Specialist

Swyft Fiber; Metairie (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Swyft Fiber in Metairie, LA is seeking a Customer Service Representative in the Call Center to handle billing inquiries primarily by phone and occasionally in writing.

You will use business software to process voids, credits, cancellations, changes, and payments, keep records of customer interactions, and escalate complex issues to the appropriate departments.

The role requires a High School Diploma and 2+ years of customer service experience.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience preferred.

Responsibilities

• Provide fast and efficient service relaying billing information and handling inquiries.
• Maintain a friendly, helpful, and empathetic demeanor in all interactions.
• Keep customers updated on progress toward resolution of billing issues.
• Ensure appropriate changes were made to resolve billing problems.
• Refer unresolved billing issues to designated departments for investigation.
• Use business software to process voids, credits, cancellations, changes, and payments.
• Keep records of customer interactions related to billing and actions taken.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Knowledge retention

Problem solving

Critical thinking

Computer skills

Education

High School Diploma

Job description

Swyft Fiber in Metairie, LA is seeking a Customer Service Representative in the Call Center to handle billing inquiries primarily by phone and occasionally in writing.

You will use business software to process voids, credits, cancellations, changes, and payments, keep records of customer interactions, and escalate complex issues to the appropriate departments.

The role requires a High School Diploma and 2+ years of customer service experience.