Customer Service Specialist: Billing & Activations

Dobson Fiber; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Dobson Fiber is seeking a Customer Service Representative to provide professional, efficient service by handling inquiries, resolving issues, and maintaining accurate customer records in a fast-paced environment.

You will assist with billing, activations, troubleshooting, and payments while upholding confidentiality and company policies. Strong communication and problem-solving skills are essential to manage high call volumes and build customer trust.

Qualifications

• Ability to learn and perform job tasks with on-the-job training and seminars.
• Strong telephone etiquette and office protocols.
• Identify problems, gather data, and resolve issues efficiently.
• Maintain a positive attitude when interacting with coworkers and customers.

Responsibilities

• Professionally manage incoming customer requests and resolve issues promptly.
• Document customer information and interactions in the tracking system.
• Assist with billing, activations, troubleshooting, and payments.
• Maintain accurate and up-to-date customer records.
• Handle inquiries via phone, email, or mail and process orders, refunds, and exchanges.
• Collaborate with supervisor to ensure service excellence.
• Uphold confidentiality of customer and company information.

Skills

Communication

Time management

Problem solving

Telephone etiquette

Tools

Computer operations

Typing

10-key

Phone systems

Job description

Dobson Fiber is seeking a Customer Service Representative to provide professional, efficient service by handling inquiries, resolving issues, and maintaining accurate customer records in a fast-paced environment.

You will assist with billing, activations, troubleshooting, and payments while upholding confidentiality and company policies. Strong communication and problem-solving skills are essential to manage high call volumes and build customer trust.