Customer Care Specialist - Billing, Service & Support

RightFiber; Jonesboro (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid training

Tuition reimbursement

Job summary

Rightfiber in Jonesboro, AR is seeking an experienced Customer Care Representative to join our team. You will assist residential customers with billing questions, service inquiries, and account updates, delivering friendly, knowledgeable support across channels.

Responsibilities include handling calls and emails, promoting services, resolving billing issues, and maintaining accurate customer records while upholding privacy and security standards.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Ability to interpret and explain billing invoices.

Responsibilities

• Assist customers with billing questions, service inquiries, and account changes.
• Respond to calls and emails and promote services.
• Enter and verify customer information in billing systems.

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Education

High School Diploma or GED

Tools

Billing systems

Accounting software

Vendor order systems

Job description

Rightfiber in Jonesboro, AR is seeking an experienced Customer Care Representative to join our team. You will assist residential customers with billing questions, service inquiries, and account updates, delivering friendly, knowledgeable support across channels.

Responsibilities include handling calls and emails, promoting services, resolving billing issues, and maintaining accurate customer records while upholding privacy and security standards.