Remote Hybrid Technical Support Specialist

Swyft Fiber; Columbia (MS); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Swyft Fiber is seeking a Technical Support Representative in Metairie, LA. The role delivers fast, empathetic technical support to customers, diagnosing issues and guiding resolution via phone or written communications.

The position supports hybrid or fully remote work arrangements based on business needs and candidate qualifications. The ideal candidate has 2+ years of related experience with troubleshooting technology and broadband knowledge, excellent communication skills, and a

Qualifications

• High School Diploma or equivalent required.
• 2+ years of related experience including diagnosing or troubleshooting technology products preferred.
• Knowledge of broadband technology preferred.

Responsibilities

• Provides fast and efficient technical support to customers experiencing technical problems with their service.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.
• This position is available in a hybrid or fully remote work arrangement, depending on business needs, position requirements, and candidate qualifications.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Knowledge retention

Problem solving

Service orientation

Critical thinking

Education

High School Diploma or equivalent

Tools

Business software

Job description

Swyft Fiber is seeking a Technical Support Representative in Metairie, LA. The role delivers fast, empathetic technical support to customers, diagnosing issues and guiding resolution via phone or written communications.

The position supports hybrid or fully remote work arrangements based on business needs and candidate qualifications. The ideal candidate has 2+ years of related experience with troubleshooting technology and broadband knowledge, excellent communication skills, and a