Bilingual Customer Support Specialist - English/Spanish

Wi-Fiber, Inc.; Kennewick (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Wi-Fiber, Inc. is seeking a bilingual English/Spanish customer support specialist to assist walk-in and remote customers with billing, scheduling, service questions, and Tier 1 technical support.

You will document details in the CRM and coordinate field service while monitoring outages and ensuring accurate records. The role requires strong communication, reliability, and the ability to learn new technologies; indoor, on-site work with standard business hours and growth opportunities within a

Qualifications

• Customer service experience in a call center or comparable high-volume support environment.
• Bilingual English/Spanish proficiency sufficient to provide accurate, professional customer support.
• Strong written and verbal communication skills for in-person, phone, and approved support channels.
• Strong organization, attention to detail, and accurate recordkeeping.
• Ability to learn new technologies and troubleshoot routine issues using structured steps.
• Comfort with CRM, computer, phone, and payment-processing systems; basic networking knowledge preferred.

Responsibilities

• Handle inbound calls and walk-in customer requests with professional, timely service.
• Provide English/Spanish support for account, billing, payment, scheduling, and service questions.
• Perform Tier 1 troubleshooting for login, setup, power-cycle, billing-verification, and connectivity issues.
• Document contacts, issue details, cancellation reasons, technician challenges, and call trends in the CRM.
• Process payments, support approved collection activity, and schedule field-service appointments.
• Provide service information and quotes, monitor possible outages, and escape issues to the NOC or appropriate team.

Skills

Bilingual English/Spanish

Customer service experience

Strong written and verbal comms

CRM familiarity

Recordkeeping

Basic networking knowledge

Tools

CRM software

Payment processing systems

Job description

Wi-Fiber, Inc. is seeking a bilingual English/Spanish customer support specialist to assist walk-in and remote customers with billing, scheduling, service questions, and Tier 1 technical support.

You will document details in the CRM and coordinate field service while monitoring outages and ensuring accurate records. The role requires strong communication, reliability, and the ability to learn new technologies; indoor, on-site work with standard business hours and growth opportunities within a