Billing & Customer Care Specialist

Veolia; Teaneck Township (NJ); On-site; USD 3,069,000 - 4,370,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Tuition reimbursement

Paid volunteering

Paid time off

Job summary

Veolia in North America is seeking a Customer Service Operator to handle inbound and outbound inquiries related to customer billing and service issues. You will use multiple screens to access and update customer accounts, process meter readings, and coordinate with internal teams to resolve problems.

The role requires a high school diploma, the ability to multitask, and solid verbal and written communication skills.

Qualifications

• Must multitask in a fast-paced environment.
• Experience in a call center is required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Handle inbound/outbound customer inquiries via calls, websites, chats, and email.
• Process customer billing issues and adjust accounts as needed.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with customers and internal teams.

Skills

Multitask

Call center experience

Verbal & written communication

Auditory acuity

Problem solving

Ability to sit for long periods

Education

High School Diploma/GED

Job description

Veolia in North America is seeking a Customer Service Operator to handle inbound and outbound inquiries related to customer billing and service issues. You will use multiple screens to access and update customer accounts, process meter readings, and coordinate with internal teams to resolve problems.

The role requires a high school diploma, the ability to multitask, and solid verbal and written communication skills.