Billing & Customer Care Specialist

Charter Communications; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Charter Communications in Charlotte, NC, is seeking a Customer Service Representative for Spectrum Business to handle billing inquiries, process payments, and build positive relationships with customers.

The role emphasizes high-quality service, knowledge of Spectrum offerings, and adherence to company policies, with potential for growth within the Spectrum team.

Candidates should have a high school diploma and experience in basic customer service, along with strong English communication skills.

Qualifications

• High school diploma or equivalent.
• Experience providing core basic customer service to external customers.
• Ability to read, write, speak and understand English.

Responsibilities

• Address customer billing questions and efficiently process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to represent Spectrum's commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Skills

English proficiency

Education

High school diploma or equivalent

Job description

Charter Communications in Charlotte, NC, is seeking a Customer Service Representative for Spectrum Business to handle billing inquiries, process payments, and build positive relationships with customers.

The role emphasizes high-quality service, knowledge of Spectrum offerings, and adherence to company policies, with potential for growth within the Spectrum team.

Candidates should have a high school diploma and experience in basic customer service, along with strong English communication skills.