Customer Service Representative | SB Billing Support

Spectrum Business; Charlotte (NC); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Spectrum Business is hiring a Customer Service Representative in Charlotte, NC to handle billing inquiries, process payments, and build positive relationships with customers. You’ll explain Spectrum products, resolve issues per policy, and document interactions accurately while maintaining a high level of service.

Join a team focused on quality, with a normal office environment and opportunities for coaching and schedule adherence.

Qualifikationen

• High school diploma or equivalent required.
• Experience providing core basic customer service to external customers.
• Ability to read, write, speak and understand English.

Aufgaben

• Address customer billing questions and process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to reflect Spectrum’s commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Kenntnisse

English proficiency

Systems navigation

Ausbildung

High school diploma or equivalent

Jobbeschreibung

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence.

How You’ll Make An Impact

• Address customer billing questions and efficiently process payments
• Present and discuss Spectrum products and services to meet customer needs
• Interact professionally to represent Spectrum’s commitment to quality
• Resolve customer concerns in alignment with company policies
• Remain knowledgeable about Spectrum services to provide informed assistance
• Accurately document customer account records
• Participate in coaching sessions and adhere to work schedules

Working Conditions

• Normal office environment

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Experience providing core basic customer service to external customers

Skills

• Ability to read, write, speak and understand English

Preferred Qualifications

• 6+ months customer service or related experience
• 6+ months of heavy volume phone experience
• 6+ months working with computers and software applications
• Experience in cable operations or telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

CCM118 2026-84311 CCM118 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.