Bilingual Welcome Center & Membership Specialist

YMCA Southcoast; Dartmouth (MA); On-site; USD 21,000 - 22,000; Part time

Job summary

YMCA Southcoast in Dartmouth, MA is seeking a Welcome Center Associate to deliver professional service to members, guests, and program participants. You will respond to needs, promote and sell memberships and programs, and maintain a professional front desk and lobby.

This part-time position covers 10-15 hours per week, with weekends required. Bilingual candidates with Spanish or Portuguese are encouraged to apply.

Qualifications

• Previous customer service, sales and/or business interaction experience.
• Knowledge of general office computer and administration procedures.
• Experience in interacting with people with diverse backgrounds.
• Experience or ability to work under pressure; maintain composure; resolve issues.
• Ability to communicate programs, conduct tours, complete sales process.

Responsibilities

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assist members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule changes as required.

Skills

Previous customer service

Sales experience

Office procedures

Interacting with diverse backgrounds

Under pressure tolerance

Communicating programs and sales

Tools

General office computer usage

Job description

YMCA Southcoast in Dartmouth, MA is seeking a Welcome Center Associate to deliver professional service to members, guests, and program participants. You will respond to needs, promote and sell memberships and programs, and maintain a professional front desk and lobby.

This part-time position covers 10-15 hours per week, with weekends required. Bilingual candidates with Spanish or Portuguese are encouraged to apply.