Welcome Center Associate

YMCA Southcoast; Dartmouth (MA); On-site; USD 21,000 - 22,000; Part time

Job summary

YMCA Southcoast in Dartmouth, MA is seeking a Welcome Center Associate to deliver professional service to members, guests, and program participants. You will respond to needs, promote and sell memberships and programs, and maintain a professional front desk and lobby.

This part-time position covers 10-15 hours per week, with weekends required. Bilingual candidates with Spanish or Portuguese are encouraged to apply.

Qualifications

• Previous customer service, sales and/or business interaction experience.
• Knowledge of general office computer and administration procedures.
• Experience in interacting with people with diverse backgrounds.
• Experience or ability to work under pressure; maintain composure; resolve issues.
• Ability to communicate programs, conduct tours, complete sales process.

Responsibilities

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assist members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule changes as required.

Skills

Previous customer service

Sales experience

Office procedures

Interacting with diverse backgrounds

Under pressure tolerance

Communicating programs and sales

Tools

General office computer usage

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Welcome Center Associate

Dartmouth Memb Offasst Part-time Dartmouth, MA, US

3 days ago Requisition ID: 1020

Salary Range: $15.00 To $16.00 Hourly

Position Summary:

Delivers professional level service to all members, guests, and program participants. Responds to member and guest's needs, promotes and sells memberships and programs. Maintains professional appearance of self, front desk and lobby areas. 10 - 15 hours per week with weekends required. Spanish and Portuguese speaking persons encouraged to apply.

Essential Functions

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assist members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule changes as required.

YMCA Competencies

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

People Oriented: Seeks first to understand the others point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning form one situation to another. Establishes goals, clarifies tasks, plans work, and participates in meetings.

Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications

• Previous customer service, sales and/or business interaction experience
• Knowledge of general office computer and administration procedures
• Experience in interacting with people with diverse backgrounds
• Experience or ability to work under pressure; maintain composure; resolve issues
• Ability to communicate programs, conduct tours, complete sales process

Physical Demands

The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.