Bilingual Virtual Receptionist - Client Support

flywheel; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Job Duck is seeking a bilingual receptionist to be the welcoming first point of contact for callers and support a busy professional team. The role emphasizes clear, professional communication, reliable service, and timely follow-up to create a positive experience for every caller.

Typical schedule is Monday–Friday, 9:00 AM to 6:00 PM EST, with daily use of Lawmatics, PracticePanther, RingCentral, and Google/Microsoft tools to manage calls, appointments, and workflows.

Qualifications

• Minimum of 1 year in a client-facing role such as customer service or sales.
• Advanced/native-level English skills (written and spoken).
• Warm, friendly, and professional telephone presence.

Responsibilities

• Transfer calls to the appropriate team member or department.
• Use Lawmatics and PracticePanther to support call-related and client-related workflows.
• Answer incoming phone calls promptly and maintain a warm, professional tone.
• Maintain dependable attendance and remain available to answer calls during scheduled hours.
• Serve as the primary point of contact for callers.
• Use RingCentral for telephone communications.
• Schedule appointments and maintain accurate calendar information.
• Follow up by phone with existing clients.

Skills

Bilingual communication

English proficiency

Phone etiquette

Active listening

Professional telephone presence

Education

No degree required

Tools

Lawmatics

PracticePanther

RingCentral

Google Workspace

Microsoft Office

Fireflies

Job description

Job Duck is seeking a bilingual receptionist to be the welcoming first point of contact for callers and support a busy professional team. The role emphasizes clear, professional communication, reliable service, and timely follow-up to create a positive experience for every caller.

Typical schedule is Monday–Friday, 9:00 AM to 6:00 PM EST, with daily use of Lawmatics, PracticePanther, RingCentral, and Google/Microsoft tools to manage calls, appointments, and workflows.