V102 - Virtual Client Support Receptionist

flywheel; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Job Duck is seeking a bilingual receptionist to be the welcoming first point of contact for callers and support a busy professional team. The role emphasizes clear, professional communication, reliable service, and timely follow-up to create a positive experience for every caller.

Typical schedule is Monday–Friday, 9:00 AM to 6:00 PM EST, with daily use of Lawmatics, PracticePanther, RingCentral, and Google/Microsoft tools to manage calls, appointments, and workflows.

Qualifications

• Minimum of 1 year in a client-facing role such as customer service or sales.
• Advanced/native-level English skills (written and spoken).
• Warm, friendly, and professional telephone presence.

Responsibilities

• Transfer calls to the appropriate team member or department.
• Use Lawmatics and PracticePanther to support call-related and client-related workflows.
• Answer incoming phone calls promptly and maintain a warm, professional tone.
• Maintain dependable attendance and remain available to answer calls during scheduled hours.
• Serve as the primary point of contact for callers.
• Use RingCentral for telephone communications.
• Schedule appointments and maintain accurate calendar information.
• Follow up by phone with existing clients.

Skills

Bilingual communication

English proficiency

Phone etiquette

Active listening

Professional telephone presence

Education

No degree required

Tools

Lawmatics

PracticePanther

RingCentral

Google Workspace

Microsoft Office

Fireflies

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description

Job Duck is seeking a Bilingual Receptionis t to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is ideal for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.

Monthly Compensation Range: from $1,015 to $1,100 USD.

Responsibilities

• Transfer calls to the appropriate team member or department.
• Use Lawmatics and PracticePanther to support call related and client related workflows.
• Answer incoming phone calls promptly and maintain a warm, professional tone.
• Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.
• Serve as the primary point of contact for callers.
• Use Microsoft Office tools and Fireflies as required for assigned work.
• Manage multiple incoming calls during busy periods while remaining calm and organized.
• Follow up with referral sources.
• Use Google email, calendar, chat, and video tools for daily communication and scheduling.
• Use RingCentral for telephone communications.
• Follow up by phone with existing client s.
• Schedule appointments and maintain accurate calendar information.
• Gather initial information from callers before transferring them.
• Direct prospective client calls to the intake team when appropriate.
• Return phone calls in a timely manner.

Additional Job Description

• Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST
• Primary Systems: Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

Required Skills

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
• Advanced/native-level English skills (both written and spoken)
• Warm, friendly, and professional telephone presence
• Clear and confident spoken English
• Bilingual verbal communication
• Active listening skills
• Empathetic and thoughtful communication
• Ability to understand conversational context and adjust communication appropriately
• Composure during periods of high call volume
• Ability to manage several incoming calls without becoming overwhelmed
• Reliable attendance and punctuality
• Strong verbal communication skills
• Professional call handling and call transfer skills
• Scheduling and calendar coordination
• Client service orientation
• Follow-up and information gathering skills
• Genuine interest in long-term receptionist work

Work Shift

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages

• English