Bilingual Virtual Customer Support Specialist (EN/ES)

WHIZZ; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

WHIZZ is hiring a Virtual Customer Service Representative to assist customers through live video connections. You will help new and existing customers select bikes, manage subscriptions, and resolve service requests. Candidates must be fluent in both English and Spanish, with at least 2 years of customer support experience. The role requires strong communication skills, multitasking abilities, and comfort with technology. Fast, friendly assistance is essential to ensure customer satisfaction.

Qualifications

• 2+ years of experience in customer support, sales, or call center roles.
• Comfortable working on camera and assisting customers via live video throughout the day.
• High-speed internet connection and headset required.

Responsibilities

• Help customers choose the right bike, battery, accessories, and services.
• Support customers with subscription questions, payments, and account issues.
• Provide clear, accurate, and friendly communication to customers.

Skills

Customer support

Sales techniques

Fluent English (C1-C2)

Native or fluent Spanish

Multitasking

Tools

CRM systems

Productivity tools

Job description

WHIZZ is hiring a Virtual Customer Service Representative to assist customers through live video connections. You will help new and existing customers select bikes, manage subscriptions, and resolve service requests. Candidates must be fluent in both English and Spanish, with at least 2 years of customer support experience. The role requires strong communication skills, multitasking abilities, and comfort with technology. Fast, friendly assistance is essential to ensure customer satisfaction.