Remote Bilingual Customer Experience Specialist

REVOLVE; Town of Texas (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

50%+ item discount

Free weekly lunches

Company parties

Job summary

REVOLVE is seeking a Customer Service Rep who will answer inbound calls, chats, SMS, and emails with professionalism and a dedication to customer satisfaction. The role requires bilingual English/Spanish skills, fast typing, and teamwork in a high-volume environment.

You will communicate clearly, resolve issues, and coordinate with other departments to ensure a superior customer experience. Successful applicants will have experience with MS Word/Excel, and typing 50+ wpm, with preference for

Qualifications

• Experience with Microsoft Word and Excel.
• Type 50+ words per minute.
• Strong communication skills in English and Spanish.

Responsibilities

• Answer inbound calls, chats, SMS, and emails with professionalism.
• Resolve customer issues to ensure retention and satisfaction.
• Research and resolve complaints; escalate to supervisor when needed.
• Coordinate with other departments to resolve problems and uphold service standards.
• Follow up on written correspondence and ensure timely responses.

Skills

Typing 50 wpm

Bilingual English/Spanish

Teamwork

Customer-focused

Excellent communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Job description

REVOLVE is seeking a Customer Service Rep who will answer inbound calls, chats, SMS, and emails with professionalism and a dedication to customer satisfaction. The role requires bilingual English/Spanish skills, fast typing, and teamwork in a high-volume environment.

You will communicate clearly, resolve issues, and coordinate with other departments to ensure a superior customer experience. Successful applicants will have experience with MS Word/Excel, and typing 50+ wpm, with preference for