Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

Whizz Inc; San Francisco (CA); Hybrid; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Whizz Inc. is seeking a Virtual Customer Service Representative to assist customers remotely via live video. You will guide riders through signups, explain plans and pricing, and resolve basic service requests with a focus on friendly, clear communication.

The role requires fluent English and native Hindi/Punjabi, 2+ years in customer support or sales, and comfort with camera-based interactions. The position follows Pacific Time (PT) in San Francisco, CA online operations.

Qualifikationen

• Native or fluent Hindi/Punjabi language skills.
• Fluent English (C1–C2).
• 2+ years in customer support, sales, or call center.
• Comfortable on camera and using live video to assist customers.
• Proficient with CRM systems and productivity tools.
• Strong multitasking and organizational abilities.
• Willing to work Pacific Time (PT) aligned with San Francisco.

Aufgaben

• Assist customers remotely through live video connections and guiding them at the site.
• Explain bike features, subscription plans, pricing, and help with signups and payments.
• Provide fast, friendly, clear communication and build trust with riders.
• Troubleshoot basic issues remotely and coordinate with operations for service requests.
• Support both new and existing customers with questions, payments, and accounts.

Kenntnisse

English fluent

Hindi Punjabi

Live video

Pacific Time

CRM tools

Multitasking

Remote work

Tools

CRM software

Jobbeschreibung

Position: Virtual Customer Service Representative / Remote

Languages: English, Hindi / Punjabi (other languages are a plus)

Time Zone / Working Hours: This position follows Pacific Time (PT), aligned with San Francisco, CA (GMT-7).

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

Responsibilities

New customers:

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers

Existing customers:

• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with our rider community

• Native or fluent Hindi / Punjabi
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset