Bilingual Customer Support Specialist (Spanish/English)

A Hiring Company; Wyomissing (Berks County); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Competitive hourly wage

Training provided

Job summary

A local internet service provider is seeking a Bilingual Customer Support Representative to provide technical assistance and customer service. In this role, you will address customer inquiries, troubleshoot issues, and process orders in both English and Spanish. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to resolve technical problems efficiently. A commitment to customer satisfaction is key, and the position offers competitive hourly wages.

Qualifications

• 6+ months of experience troubleshooting hardware and software issues.
• 2 years of customer service experience, preferably in a contact center.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide technical support and customer service via phone, email, and chat.
• Process customer orders and respond to inquiries about services.
• Troubleshoot and resolve connectivity issues for customers.

Skills

Bilingual skills in Spanish

Customer service

Technical troubleshooting

Attention to detail

Education

High school diploma or equivalent

Tools

Ticketing systems

CRM systems

Microsoft Office

Job description

A local internet service provider is seeking a Bilingual Customer Support Representative to provide technical assistance and customer service. In this role, you will address customer inquiries, troubleshoot issues, and process orders in both English and Spanish. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to resolve technical problems efficiently. A commitment to customer satisfaction is key, and the position offers competitive hourly wages.