Bilingual Customer Service Associate (Spanish/English)

Nordic Naturals; United States; Hybrid; USD 27,552 - 30,307; Full time

Job summary

A leading wellness company is seeking a Customer Service Specialist to handle customer interactions via phone, email, and chat. The successful candidate will ensure a high level of customer satisfaction while assisting with order processing and subscription management. Bilingual speakers in English and Spanish are preferred. This full-time position involves working varied hours to assist customers across different time zones.

Qualifications

• Must be proficient with customer service tools.
• Must be able to handle inquiries through various channels.
• Detail-oriented with minimal errors in order entry.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Resolve issues related to products and services.
• Share product knowledge to assist customers.

Skills

Bilingual (Fluent in both English and Spanish)

Customer oriented

Detail-oriented

Proactive

Time management

Independent

Effective communication

Enthusiastic

Multi-tasker

Self-motivated

Tools

MS Office

Zendesk

Shopify

Chat

Phones

SAP

Job description

A leading wellness company is seeking a Customer Service Specialist to handle customer interactions via phone, email, and chat. The successful candidate will ensure a high level of customer satisfaction while assisting with order processing and subscription management. Bilingual speakers in English and Spanish are preferred. This full-time position involves working varied hours to assist customers across different time zones.