Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

WHIZZ; San Francisco (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Whizz is hiring a Virtual Customer Service Representative to support customers remotely through live video connections. You will guide riders at our locations, answer questions, and help resolve service requests, delivering fast, friendly, and clear assistance that matches in-person service.

You should be fluent in English and Hindi or Punjabi, have 2+ years in customer support or sales, be comfortable on camera, and able to work Pacific Time aligned with San Francisco.

Qualifications

• 2+ years of experience in customer support, sales, or call center roles.
• Experience with live video customer interactions is a plus.
• Fluent English and Hindi / Punjabi language skills.

Responsibilities

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support customers with subscription questions, payments, or account issues
• Help troubleshoot remotely
• Coordinate service requests and follow-ups with operations
• Address customer concerns and objections while maintaining satisfaction
• Provide clear, accurate, friendly communication
• Coordinate with internal teams via chat and messaging tools
• Build trust and long-term relationships with rider community

Skills

Customer support

Sales experience

Call center

Live video support

Tools

CRM systems

Productivity tools

Job description

Position: Virtual Customer Service Representative / Remote

Languages: English, Hindi / Punjabi (other languages are a plus)

Time Zone / Working Hours: This position follows Pacific Time (PT), aligned with San Francisco, CA (GMT-7).

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

Responsibilities

New customers:

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers

Existing customers:

• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with our rider community

• Native or fluent Hindi / Punjabi
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset