VIP Host: Spanish-Speaking Player Concierge (Remote)

DraftKings; United States; Remote; USD 68,000 - 85,000; Full time

Job summary

DraftKings is seeking a VIP Host, Bilingual (Spanish), to cultivate relationships with our most engaged players from a remote US location. You will execute the day-to-day strategy of our VIP engagement program and help deliver a world-class customer experience for a growing global audience.

The role requires 3+ years in sales/account management or customer-facing roles, native Spanish, and willingness to travel for events.

Qualifications

• Bachelor’s degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Native or near-native fluency in Spanish.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Spanish fluency

Analytical mindset

Customer-facing experience

Travel & night/weekend work

Education

Bachelor's degree or relevant experience

Job description

DraftKings is seeking a VIP Host, Bilingual (Spanish), to cultivate relationships with our most engaged players from a remote US location. You will execute the day-to-day strategy of our VIP engagement program and help deliver a world-class customer experience for a growing global audience.

The role requires 3+ years in sales/account management or customer-facing roles, native Spanish, and willingness to travel for events.