Bilingual Video Teller I — Hybrid (Spanish)

Rivermark Community Credit Union; Beaverton (OR); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Rivermark Community Credit Union in Beaverton, OR, is seeking a Personal Video Teller to provide exceptional service via Interactive Teller Machines and email. You will complete routine financial transactions, recommend products, and maintain accuracy with a courteous, detail-oriented approach.

This on-site role begins with 5–6 weeks of on-site training (8:45 a.m.–5:45 p.m.). After training, hours extend 8:45 a.m.–6:15 p.m., with alternating Saturdays, and a future hybrid schedule requiring two

Qualifications

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Ability to seamlessly operate multiple computer systems simultaneously.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Must be available to work on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial 5-6 weeks of training.
• After training, must be available to work between the hours of 8:45 a.m. and 6:15 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
• After 90-days, this position is intended to become a hybrid work model with two days on-site required.
• Spanish speaking skills required.

Responsibilities

• Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
• Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.
• Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
• Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
• Ability to balance and prioritize a variety of tasks and member service issues.
• Adheres to all risk mitigation processes and procedures.

Skills

Spanish speaking

Education

High school diploma or equivalent

Job description

Rivermark Community Credit Union in Beaverton, OR, is seeking a Personal Video Teller to provide exceptional service via Interactive Teller Machines and email. You will complete routine financial transactions, recommend products, and maintain accuracy with a courteous, detail-oriented approach.

This on-site role begins with 5–6 weeks of on-site training (8:45 a.m.–5:45 p.m.). After training, hours extend 8:45 a.m.–6:15 p.m., with alternating Saturdays, and a future hybrid schedule requiring two