Bilingual Personal Video Teller I (Beaverton, OR)

Rivermark Community Credit Union; Beaverton (OR); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Rivermark Community Credit Union in Beaverton, OR, is seeking a Personal Video Teller to provide exceptional service via Interactive Teller Machines and email. You will complete routine financial transactions, recommend products, and maintain accuracy with a courteous, detail-oriented approach.

This on-site role begins with 5–6 weeks of on-site training (8:45 a.m.–5:45 p.m.). After training, hours extend 8:45 a.m.–6:15 p.m., with alternating Saturdays, and a future hybrid schedule requiring two

Qualifications

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Ability to seamlessly operate multiple computer systems simultaneously.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Must be available to work on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial 5-6 weeks of training.
• After training, must be available to work between the hours of 8:45 a.m. and 6:15 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
• After 90-days, this position is intended to become a hybrid work model with two days on-site required.
• Spanish speaking skills required.

Responsibilities

• Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
• Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.
• Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
• Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
• Ability to balance and prioritize a variety of tasks and member service issues.
• Adheres to all risk mitigation processes and procedures.

Skills

Spanish speaking

Education

High school diploma or equivalent

Job description

Job Details. Job Location: Beaverton - Beaverton, OR 97008. Salary Range: $22.88 - $31.00 Hourly.

Grow with Purpose at Rivermark.

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Position overview

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The VMA completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities

• Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
• Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.
• Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
• Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
• Ability to balance and prioritize a variety of tasks and member service issues.
• Adheres to all risk mitigation processes and procedures.

Qualifications

Must-haves:

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner.
• Ability to seamlessly operate multiple computer systems simultaneously.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Must be available to work on-site from 8:45 a.m. to 5:45 p.m., Monday through Friday, for initial 5-6 weeks of training.
• After training, must be available to work between the hours of 8:45 a.m. and 6:15 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
• After 90-days, this position is intended to become a hybrid work model with two days on-site required.
• Spanish speaking skills required.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.