Personal Video Teller I (Beaverton)

Rivermark Community Credit Union; Beaverton (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

Rivermark Community Credit Union in Beaverton, OR is seeking a Personal Video Teller to provide high‑quality service via Interactive Teller and email. You will handle a range of transactions, offer product recommendations, and balance virtual cash drawer with accuracy and care.

The role emphasizes a professional demeanor, quick learning of new tech, and the ability to operate multiple systems. On-site training starts immediately, with a future hybrid schedule after 90 days.

Qualifications

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn new technologies quickly.
• Strong email and video conference communication skills.
• On-site training: 8:45 a.m. – 5:45 p.m., Mon–Fri, 5–6 weeks.
• Post-training hybrid work with two days on-site.

Responsibilities

• Displays engaging on-screen presence and clear communication via video conferencing.
• Assists members with transactions and account inquiries.
• Balances virtual cash drawer and provides fast, accurate service.
• Uses consultative selling to recommend products.
• Learns ITM operations and keeps tech skills up to date.
• Balances multiple tasks and member service issues.
• Follows risk mitigation processes and procedures.

Skills

Customer service

Communication skills

Tech aptitude

Professional demeanor

Video conferencing

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Beaverton - Beaverton, OR 97008Salary Range: $22.88 - $31.00 Hourly

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Position overview:

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The VMA completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities:

• Displaysan engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.


• Assistsmembers with a wide variety of transactions, account maintenance, and handlesgeneral inquiries and information requests.


• Providesprompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.


• Utilizesconsultative selling skills to identify member needs and make appropriate recommendations.


• Learnsand maintainstechnological skills for the operation of the Interactive Teller Machine (ITM).


• Ability to balance and prioritize a variety of tasks and member service issues.


• Adheres to all risk mitigation processes and procedures.

QualificationsMust-haves:

• High school diploma or equivalent.


• 1+ years financial institution or retailsales experience.


• Ability to learn and apply new technologies, processes, and procedures in a timely manner.


• Ability to seamlessly operate multiple computer systems simultaneously.


• Must possess a professional demeanor and ability to effectively communicate via email and video conference.


• Must be available to work on-site from 8:45 a.m. to 5:45p.m., Monday through Friday,forinitial 5-6weeks of training.


• After training, must be available to work 9:15 a.m. to 6:15 p.m. or 11:05 a.m. to 8:05 p.m. Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.


• After 90-days, this position is intended to become a hybrid work modelwith two days on-site required.

Nice to Haves:

• Spanish speaking skills a plus.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. VisitourBenefitspage to learn more.

Rivermark Community Credit Union is proudtobeanEqualOpportunityEmployerthatcelebratesdiversity. Weacknowledgethechallengesinourindustryandstrivetodevelopaninclusiveculturewhereallindividualsarevaluedandrespected.