Bilingual Personal Video Teller I (Beaverton)

Rivermark Community Credit Union; Beaverton (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

Rivermark Community Credit Union in Beaverton, OR is seeking a Personal Video Teller to provide exceptional service via Interactive Teller Machines and email. You will complete routine financial transactions, balance a virtual cash drawer, and use consultative selling to meet member needs.

The role requires 1+ years of financial or retail sales experience, strong communication skills for email and video conferencing, and Spanish language ability.

Qualifications

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn and apply new technologies, processes, and procedures.
• Effective communication via email and video conference.
• On-site training 8:45 a.m.–5:45 p.m. for 5–6 weeks.
• Post-training hours 8:45 a.m.–6:15 p.m., Mon–Fri with alternate Saturdays.
• After 90 days, potential move to hybrid work with two days on-site.
• Spanish speaking skills required.

Responsibilities

• Display engaging on-screen presence and professional communication via video.
• Assist members with transactions, account maintenance, and inquiries.
• Provide prompt, accurate service while balancing a virtual cash drawer.
• Use consultative selling to identify member needs and recommend products.
• Learn and operate Interactive Teller Machines (ITMs).
• Balance and prioritize multiple tasks and member issues.
• Adhere to risk mitigation processes and procedures.

Skills

Sales experience

Customer service

Video conferencing

Spanish language

Professional communication

Tech aptitude

Education

High school diploma or equivalent

Tools

Interactive Teller Machine (ITM)

Job description

Job DetailsJob Location: Beaverton - Beaverton, OR 97008Salary Range: $22.88 - $31.00 Hourly

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Position overview:

The Personal Video Teller provides exceptional service and support to members through Interactive Teller Machinery and email. The PVTI also completes routine financial transactions while utilizing consultative selling techniques to recommend products and services that best meet members’ needs. A courteous, professional demeanor, technical aptitude, and attention to detail are essential in this role.

Primary responsibilities:

• Displays an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.
• Assists members with a wide variety of transactions, account maintenance, and handles general inquiries and information requests.
• Provides prompt, efficient, and accurate service to members while processing their transactions. Maintains and balances virtual cash drawer.
• Utilizes consultative selling skills to identify member needs and make appropriate recommendations.
• Learns and maintains technological skills for the operation of the Interactive Teller Machine (ITM).
• Ability to balance and prioritize a variety of tasks and member service issues.
• Adheres to all risk mitigation processes and procedures.

QualificationsMust-haves:

• High school diploma or equivalent.
• 1+ years financial institution or retail sales experience.
• Ability to learn and apply new technologies, processes, and procedures in a timely manner; Ability to seamlessly operate multiple computer systems simultaneously.
• Must possess a professional demeanor and ability to effectively communicate via email and video conference.
• Must be available to work 8:45 a.m. to 5:45 p.m., Monday through Friday on-site for initial 5-6 weeks of training.
• After training, must be available to work between the hours of 8:45 a.m. and 6:15 p.m., Monday through Friday, including alternating Saturdays 9:15 a.m. to 6:15 p.m.
• After 90-days, this position is intended to become a hybrid work model with two days on-site required.
• Spanish speaking skills required.

Why choose us

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.