Bilingual Teller: Member Experience & Sales

Arizona Financial Credit Union; Avondale (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Arizona Financial Credit Union is hiring for a front-line member service role in Avondale, AZ. The position focuses on delivering excellent member experiences by resolving issues, explaining products, and guiding members through services.

Responsibilities include handling transactions, upselling relevant products, and educating members on online banking and security guidelines. This role requires strong communication and a customer-first mindset.

Qualifications

• High School diploma or GED and one year experience in retail, customer service or a financial institution.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to communicate effectively with members and handle inquiries.

Responsibilities

• Processes transactions, including cash handling.
• Maintains knowledge of products, services, and partnerships.
• Identifies and refers products and services in the member's best interest.
• Uses consultative sales techniques to offer products that help members achieve financial success.
• Completes account maintenance requests.
• Educates members on self-service options (online/mobile banking, ATMs).
• Acts as Lobby Director and guides members through their service experience.
• Adheres to security guidelines (BSA, CIP, CTR, SAR).
• Performs other duties as assigned.

Skills

Customer service

Sales awareness

Communication

Problem solving

Education

High School diploma or GED

Job description

Arizona Financial Credit Union is hiring for a front-line member service role in Avondale, AZ. The position focuses on delivering excellent member experiences by resolving issues, explaining products, and guiding members through services.

Responsibilities include handling transactions, upselling relevant products, and educating members on online banking and security guidelines. This role requires strong communication and a customer-first mindset.