Member Services Teller - Trusted Guidance & Digital Banking

Desert Financial Credit Union; Maricopa (AZ); On-site; USD 34,000 - 40,000; Full time

Job summary

Desert Financial Credit Union in Arizona is seeking a Teller to deliver accurate, friendly service and transactions, build member trust, and support financial wellbeing. You will greet members, handle deposits and withdrawals, and promote self-service options.

The role requires initiative, attention to detail, and a willingness to learn CRM tools, comply with policies, and assist in cross-selling basic services. Notary certification within 30 days is preferred; HS diploma or GED is required.

Qualifications

• HS diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Notary certification within 30 days preferred.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities.
• Other duties as assigned.

Skills

Customer service

Cash handling

Sales and service

Communication

Accuracy

Teamwork

Adaptability

Tech-savvy

Notary

Financial institution experience

Education

High School Diploma or GED

Tools

CRM systems

Job description

Desert Financial Credit Union in Arizona is seeking a Teller to deliver accurate, friendly service and transactions, build member trust, and support financial wellbeing. You will greet members, handle deposits and withdrawals, and promote self-service options.

The role requires initiative, attention to detail, and a willingness to learn CRM tools, comply with policies, and assist in cross-selling basic services. Notary certification within 30 days is preferred; HS diploma or GED is required.