Bilingual Teller Lead: Customer Experience Coach

PNC; Hazle Township (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

PNC in Hazle Township, PA seeks a Bilingual Teller Lead to coach tellers, enhance customer experiences, and identify banking opportunities. Fluency in English and Spanish is required, with in-office presence to support daily branch operations and customer engagement.

You will educate customers on digital tools, make referrals to branch staff, and uphold risk and policy standards while mentoring a team of tellers.

Qualifications

• Roles at this level typically do not require a university/college degree; related experience may be considered.
• Spanish-speaking is preferred for this bilingual teller leadership role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve financial wellbeing.
• Educates customers on options for managing transactions and digital tools.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports branch operations and adheres to policies and risk management standards.
• Assists the Branch Manager with performance management and hiring processes.

Skills

Bilingual (English/Spanish)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Job description

PNC in Hazle Township, PA seeks a Bilingual Teller Lead to coach tellers, enhance customer experiences, and identify banking opportunities. Fluency in English and Spanish is required, with in-office presence to support daily branch operations and customer engagement.

You will educate customers on digital tools, make referrals to branch staff, and uphold risk and policy standards while mentoring a team of tellers.