Bilingual Teller: Elevate Customer Experience & Transactions

M&T Bank Corporation; City of Middletown (NY); Vor Ort; USD 26.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Retirement plan

Paid volunteer time

Zusammenfassung

M&T Bank Corporation in Middletown, NY is seeking a front-line customer service associate to deliver a differentiated branch experience. You will educate customers on digital options, balance transactions, and assist with account maintenance while protecting compliance and controls.

The role requires a high school diploma and 6 months of service experience, plus bilingual communication abilities as needed. Work is on-site with opportunities to grow within the bank's community-focused footprint.

Qualifikationen

• High school diploma or GED and at least 6 months of customer service experience, including data entry or cash handling.
• Fluent verbal and written English with another language as determined by branch needs, assessed prior to hire.
• Strong verbal, interpersonal and customer service skills.
• Well-organised with time management and prioritization abilities.
• Proficient with internet-based tools and front-line banking operations.

Aufgaben

• Adhere to customer service standards and deliver a differentiated experience by understanding needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account issues to resolution and log complaints in the system.
• Introduce customers to appropriate banking partners for sales opportunities.
• Perform branch operations like cash handling, vault, ATM, and wire transfers.
• Handle customer/account maintenance and AML/KYC compliance tasks.

Kenntnisse

Customer service

Bilingual

Cash handling

Data entry

Ausbildung

High school diploma or equivalent

Tools

Internet skills

Jobbeschreibung

M&T Bank Corporation in Middletown, NY is seeking a front-line customer service associate to deliver a differentiated branch experience. You will educate customers on digital options, balance transactions, and assist with account maintenance while protecting compliance and controls.

The role requires a high school diploma and 6 months of service experience, plus bilingual communication abilities as needed. Work is on-site with opportunities to grow within the bank's community-focused footprint.