Bilingual Teller - Customer Experience Specialist

M&T Bank Corporation; Hartford (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Hartford is seeking a customer-focused associate to deliver outstanding service at the branch level, balancing cash and handling transactions with accuracy. The role emphasizes empathy, digital fluency, and adherence to regulatory standards while supporting sales opportunities through cross-team collaboration.

The ideal candidate has a high school diploma or GED and at least six months of customer service experience, with strong verbal and written communication in English and an

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language.
• Proficiency to be determined via an assessment.
• Proven verbal communication and interpersonal skills, and strong organizational and time-management abilities.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Demonstrate digital product demonstrations and identify self-service opportunities that meet customer needs.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately and efficiently following Bank Policy.
• Take ownership of escalated account service issues until resolution and log all customer complaints in the system.
• Transition sales opportunities to the appropriate banking partner.
• Complete branch operations such as cash ordering, vault, ATM, and wire transfer activities.
• Process customer and account maintenance accurately.
• Complete AML/BSA/KYC related activities and maintain compliance with policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand; monitor risk and audit points as required.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Hartford is seeking a customer-focused associate to deliver outstanding service at the branch level, balancing cash and handling transactions with accuracy. The role emphasizes empathy, digital fluency, and adherence to regulatory standards while supporting sales opportunities through cross-team collaboration.

The ideal candidate has a high school diploma or GED and at least six months of customer service experience, with strong verbal and written communication in English and an